02
Episode 2 of 10

Choosing a Lender

Your loan officer is one of the two most important people in your transaction. Here's what to prioritize when choosing one — and what matters less than you think.

What to Look For

Four Criteria for Choosing a Loan Officer

When you buy a home, two people matter most: your buyer's agent and your loan officer. The agent represents your interests in the transaction. The loan officer gets you the financing to close it. Choosing the right lender isn't about who has the flashiest app or the most TV commercials — it's about who will deliver when it counts. Here's how I'd rank the priorities.

01

Trust

You'll be sharing your tax returns, bank statements, pay stubs, and a full picture of your financial life with this person. You need to feel comfortable with them — and confident they're giving you honest, unbiased guidance. A good loan officer explains your options clearly and helps you choose what's right for your situation, not what generates the highest commission.

Pay attention to how a lender answers your early questions. If they're patient, thorough, and straightforward, that's a strong signal for how they'll perform when the deal gets complicated.

02

Service & Execution

This is probably the most important factor, and it's the one most buyers undervalue. Your loan officer's job is to close your loan on time. That's the contractual obligation. A lender who misses deadlines can cost you your earnest money, your option fee, or the house entirely. Great service means proactive communication, fast turnarounds on conditions, and a team that doesn't let things fall through the cracks.

I've seen deals fall apart because a lender couldn't execute. A flashy website and a slick app mean nothing if the loan doesn't close on time. I track which lenders in our market perform consistently — ask me who I'd recommend.

03

Loan Products

Most people assume there's one type of mortgage. There isn't. There are conventional loans, FHA, VA, USDA, jumbo, portfolio loans, adjustable-rate mortgages, and custom products that some lenders build for specific borrower profiles. You want a loan officer at a company that offers a wide range of products — so they can match the right loan to your financial situation rather than force you into the only product they sell.

If you're self-employed, have non-traditional income, or need a jumbo loan, product selection becomes even more critical. Not every lender can underwrite every scenario.

04

Fees & Rates

This is the one everyone asks about first — and, honestly, it's the least differentiating factor. Lenders are capped on the fees they can charge, so the spread between good lenders is narrow. Rates change daily and don't get locked until you're under contract, which means shopping rates weeks before you make an offer is unreliable. If a lender spends heavily on advertising, those costs get passed to you in higher fees.

Focus on trust, service, and products first. Once you have a contract, you can compare Loan Estimates from two or three lenders and make a rate-based decision at that point — when the numbers actually matter.

Getting Started

Why Pre-Approval Comes First

Before you start looking at homes — ideally before you even start browsing online in earnest — you should be pre-approved by a lender. Pre-approval tells you exactly how much you can borrow, which sets your realistic price range. It also signals to sellers that you're a serious, qualified buyer, which matters in competitive situations where multiple offers are on the table.

Pre-approval is different from pre-qualification. A pre-qualification is a rough estimate based on self-reported financial information. A pre-approval is a formal review — the lender pulls your credit, verifies your income and assets, and issues a letter stating the loan amount you're approved for. That letter typically lasts 60–90 days.

Documents You'll Need for Your Loan
Tax Returns: Most recent 2 years of federal returns
W-2s & 1099s: Most recent 2 years
Pay Stubs: Most recent 30 days
Bank Statements: Most recent 2–3 months
ID & Birthdates: For the credit check
Debt Information: Car loans, student loans, credit cards

Your lender may ask for some of these at pre-approval and will need all of them once you're under contract. Having everything organized early speeds up the process and avoids last-minute scrambles during underwriting. If you're self-employed, expect to provide additional documentation — profit and loss statements, business tax returns, and potentially a CPA letter.

What to Expect

The Mortgage Process at a Glance

Once you're under contract, your lender shifts from advisory mode to execution mode. Here's the sequence — and at each step, your loan officer should be communicating clearly about what's needed and what's coming next.

1
Pre-Approval — Lender reviews your financials and issues a pre-approval letter with your borrowing limit. Do this before you start touring homes.
2
Full Application — Once you're under contract, you submit the complete mortgage application with property details and updated financials.
3
Processing & Underwriting — The lender's team verifies everything: employment, income, assets, credit, and the property itself. Expect requests for additional documentation.
4
Appraisal — The lender orders an independent appraisal to confirm the property's value supports the loan amount. You typically pay $400–$600 for this.
5
Conditional Approval — The underwriter approves the loan subject to final conditions — often minor documentation items or explanations.
6
Clear to Close — All conditions are satisfied. The lender prepares final loan documents and sends them to the title company for closing.
Common Questions

Frequently Asked Questions

A lower advertised rate doesn't always mean a lower cost. Some lenders offer a reduced rate by charging discount points upfront — essentially prepaying interest at closing. A rate that's 0.25% lower might cost you $4,000–$6,000 in points, which takes years to recoup. Others advertise low rates as a marketing hook but build the cost into higher origination fees or processing charges.

The only way to compare apples-to-apples is with the Loan Estimate — a standardized document every lender must provide. It shows the rate, points, fees, and total cost side by side. I'd always rather a client choose a lender with a slightly higher rate who communicates well and closes on time over one with a bargain rate who can't execute.

They serve different purposes at different stages. A pre-approval happens before you find a home — the lender reviews your financials and tells you how much you can borrow. It's your green light to start shopping.

A Loan Estimate comes later, after you've applied for a specific loan on a specific property. It's a detailed, three-page document that breaks down your interest rate, monthly payment, closing costs, and total cost of the loan over time. By law, the lender must provide it within three business days of your application. This is the document you use to compare lenders once you're under contract.

Most fees aren't technically hidden — they're just buried in the fine print. Common ones to look for include origination fees (typically 0.5%–1% of the loan amount), discount points used to buy down your rate, processing and underwriting fees, and rate lock extension fees if your closing gets delayed. Some lenders also charge application or credit check fees upfront.

The Loan Estimate is your best defense here. It standardizes how fees are presented, so you can compare two lenders side by side. If a lender's fees seem unusually low, check whether they've offset them with a higher rate — or vice versa.

A mortgage application triggers a hard credit inquiry, which can temporarily lower your score by a few points. But the credit bureaus understand that smart borrowers shop around. If you apply with multiple lenders within a 45-day window, all of those inquiries are treated as a single pull for scoring purposes. So there's no penalty for comparing two or three lenders — just do it within that window.

Your interest rate isn't locked until you have an executed contract on a property — meaning both you and the seller have signed. At that point, you can ask your lender to lock your rate for a set period, typically 30–60 days. Until then, rates fluctuate daily based on market conditions, which is why shopping rates weeks before you make an offer doesn't give you reliable numbers.

Your final monthly payment amount is confirmed on the Closing Disclosure, which you'll receive at least three business days before closing. It includes your principal, interest, property taxes, homeowners insurance, and any mortgage insurance — the full picture.

It depends on the loan type. Conventional loans can go as low as 3% down. FHA loans require 3.5%. VA loans (for eligible veterans and active-duty service members) and USDA loans allow 0% down. A 20% down payment avoids private mortgage insurance (PMI) on a conventional loan, but it's not a requirement — and for many buyers, putting less down and keeping cash reserves makes more strategic sense.

Your lender will help you weigh the tradeoffs between a larger down payment (lower monthly payment, no PMI) and a smaller one (more cash on hand for repairs, furnishing, or an emergency fund).

For most lenders, pre-approval is free. Some may charge a small credit check fee (typically $25–$50), but many waive it entirely. You won't pay meaningful loan fees until you're under contract and formally applying for the mortgage. There's no good reason to delay getting pre-approved because of cost concerns — the bigger risk is finding a home you love and not being ready to make an offer.

Glossary

Key Terms

Pre-Qualification
A rough estimate of how much you might be able to borrow, based on self-reported financial information. No credit check or document verification. Useful for early budgeting but carries little weight with sellers.
Pre-Approval
A formal evaluation by a lender that includes a credit check, income verification, and document review. Results in a pre-approval letter stating your maximum loan amount. Typically valid for 60–90 days.
Conventional Loan
A mortgage not backed by a government agency. Typically requires a credit score of 620+ and a down payment of 3–20%. The most common loan type for borrowers with strong credit profiles.
FHA Loan
A government-insured mortgage through the Federal Housing Administration. Allows lower credit scores (as low as 580) and down payments as low as 3.5%. Requires mortgage insurance premiums (MIP) for the life of the loan in most cases.
VA Loan
A mortgage benefit for eligible veterans, active-duty service members, and surviving spouses. Backed by the Department of Veterans Affairs. Allows zero down payment and has no private mortgage insurance requirement.
Jumbo Loan
A mortgage that exceeds the conforming loan limits set by the Federal Housing Finance Agency. In most markets, this means loan amounts above $766,550 (2024 limit). Typically requires a higher credit score and larger down payment.
Debt-to-Income Ratio (DTI)
The percentage of your gross monthly income that goes toward debt payments — including the proposed mortgage. Most lenders prefer a DTI below 43%, though some loan programs allow higher ratios.
Loan Estimate
A standardized three-page document that your lender must provide within three business days of receiving your loan application. It details estimated interest rate, monthly payment, closing costs, and other loan terms. Use it to compare lenders apples-to-apples.
Rate Lock
An agreement with your lender to hold a specific interest rate for a set period — typically 30–60 days. Protects you from rate increases while your loan is being processed. Rates are not locked until you have an executed contract.
Portfolio Loan
A mortgage that the lender keeps on its own books rather than selling to Fannie Mae or Freddie Mac. This gives the lender more flexibility on terms and qualification criteria — useful for self-employed borrowers or non-standard situations.
Additional Resources

Related Reading & Tools

Competitive Offers
What Is an Appraisal Waiver?

In competitive situations, waiving the appraisal contingency can strengthen your offer. Here's how it works and when it makes sense.

Understand the tradeoffs
Offer Strategy
Seller Concessions in DFW

50% of DFW transactions now include seller concessions. Data on what to expect by price tier — including concessions that offset your closing costs.

Read the analysis
Rate Tool
Explore Current Mortgage Rates

Compare today's rates across loan types — conventional, FHA, VA, and jumbo — to see where the market stands before you talk to a lender.

See today's rates
Payment Tool
Estimate Your Monthly Payment

Calculate your estimated mortgage payment including principal, interest, property taxes, and insurance — so you know the full monthly picture, not just the loan amount.

Run the numbers

Ready to start your home search?

Schedule a Strategy Session